A lot of managers get promoted to their positions based on their hard skills. In fact, a few of them get them get the requisite training in the area of employee management. And especially the difficult employees. You see, one of the hardest hurdle that managers undergo these days is managing difficult staff.
And you may not succeed at controlling them at all. Luckily, you have all the chances to manipulate their environment to ensure you have encouraged them to improve their performance. If you are finding it hard to manage your difficult employees, then this article is for you; read on and internalize the concepts highlighted herein and you will never get frustrated executing your work.
To begin with; you need to make sure that you are documenting all your records. If issues become legal matters, and they are not documented, then they are as if they never happened at all. If you are finding it hard to reach a convergence and you are weighing the option of terminating their services, you need to ensure that you put everything in writing.
You will not also like to decline the services of your duly employed worker without plausible cause, reason or even a prior warning; the chances are that you are going to get challenged in a court of law and you are more than likely to be on the losing end. In fact, you may even have to pay for the damages incurred.
It is also that crucial that you get used to documenting training and coaching that you offer. Every training that you offer are considered coaching. You are doing this to ensure that you help the difficult improve their performance.
You would not know the future, and so if you happen to want to dismiss someone, you may have to give evidence that you tried your level best to ensure that you bring the difficult staff at par. Make sure you have all your efforts documented appropriately.
You need to avoid words such attitude. When handling a difficult staff, you should be able to avoid such as since it is not specific and is too subjective as well.
You need to be keen on their specific behaviors and qualities of work. You may delegate a special project to such a difficult person and see if they are unwilling to execute the same or even murmur. Be sure to seek explanation immediately while ensuring that you have evidence.
It is also important that you learn to be objective as much as possible. Mention their specific behaviors that are inconsistent with the standing code of conduct.
You need to document such behaviors as they are going to be studied by the panel that is constituted to handle such cases. And more essentially, you need to make sure that all their goals and objectives can be quantified and are specific, and in writing for accountability purposes.